Refund and Returns Policy

Effective Date: March 02, 2024

Last Updated: April 14, 2026

At buycleancart.com, customer satisfaction, product authenticity, and quality assurance are our top priorities. We stand behind our catalog of premium Clean Carts, including 2G Liquid Diamonds, Live Resin disposables, concentrates, and rosin chews.

Please review our Refunds and Returns Policy carefully before placing an order. By making a purchase on buycleancart.com, you agree to the terms outlined below.

1. General Return Eligibility Criteria

We offer a 30-day return window for eligible items purchased directly through our website. To qualify for a return or refund under our standard return policy, your item must meet all of the following conditions:

Unopened & Unused: Due to health, safety, and sanitary regulations governing vaping and consumable products, items must be completely unopened, unused, untampered with, and in their original factory-sealed packaging.
Original Condition: The product packaging, including outer security seals, strain stickers, and QR verification labels, must remain intact and undamaged.
Proof of Purchase: You must provide a valid order number, receipt, or order confirmation email associated with buycleancart.com.

2. Damaged, Defective, or Incorrect Items (DOA Policy)

We take extreme care in packaging and quality control. However, if your order arrives damaged during transit, defective (such as hardware auto-firing or dead-on-arrival/DOA hardware), or with incorrect products, we will replace or refund your order promptly.

Reporting Instructions:

Timeframe: You must notify our support team within 48 hours of delivery confirmation as recorded by the carrier tracking details.
Required Documentation: Email support@buycleancart.com with your order number, a clear description of the defect, and clear photos or a short video clip showing:
- The shipping box and shipping label.
- The defective or damaged item(s) in question.
- The specific batch/lot number or security seal on the packaging.

Once verified, we will issue a prepaid return shipping label (if required) and process a replacement shipment or a full store credit/refund at no additional charge to you.

3. Non-Returnable & Non-Refundable Items

For health, safety, and legal compliance reasons, the following items are strictly non-returnable and non-refundable once opened or used:

Opened Disposable Vapes & Cartridges: Any Clean Carts device, 2G Liquid Diamonds, or Live Resin disposable whose original shrink-wrap, blister packaging, or security seal has been broken or removed.
Consumables & Concentrates: Opened Clean Chews rosin gummies, concentrates, or edibles.
Items Damaged by Misuse: Products damaged due to improper storage, exposure to extreme heat, water damage, or drops.
Final Sale / Clearance Items: Products explicitly marked as “Clearance,” “Final Sale,” or promotional closeouts (unless defective on arrival).
Gift Cards & Store Vouchers: Digital or physical gift certificates cannot be redeemed for cash.

4. How to Request a Return (RMA Process)

Please do not send items back to us without contacting support first. Unsolicited returns without a Return Merchandise Authorization (RMA) will not be accepted or processed.

Submit a Request: Contact our support team at support@buycleancart.com or via our Contact Page with your order details and reason for return.
RMA Authorization: If your request is approved, our support team will issue an RMA number and provide return address instructions.
Package Your Item: Safely pack the unopened product(s) in protective packaging along with your order details or RMA document.
Ship the Item: Send the package using a trackable shipping service. We strongly recommend obtaining a tracking number as we cannot process refunds for packages lost in transit.

5. Return Shipping Costs

Customer Responsibility: For standard returns (e.g., preference changes or accidental orders), the customer is responsible for paying all return shipping costs. Original shipping charges are non-refundable.
Store Responsibility: If the return is due to our error (wrong item shipped, missing items, or defective hardware upon receipt), buycleancart.com will cover all return shipping and re-shipment fees.

6. Refund Inspection & Processing

Once your returned item is received and inspected at our fulfillment center, we will send you an email notification confirming receipt and approval status:

Approved Refunds: If approved, your refund will be processed back to your original payment method within 3 to 7 business days.
Partial Refunds: Partial refunds may be granted if items show minor outer packaging wear not caused by us, or if items are returned more than 30 days after delivery.
Late or Missing Refunds: If you haven’t received an approved refund after 7 business days, please check your financial provider first. Payment processors may take additional time to officially post funds. If you still have not received your funds, contact us at support@buycleancart.com.

7. Wholesale & Bulk Orders

Special return parameters apply to wholesale and bulk purchases made through buycleancart.com:

Bulk orders are subject to a thorough inspection window of 7 calendar days upon delivery.
Wholesale returns for non-defective stock are subject to a 15% restocking fee, and shipping charges remain non-refundable.
Damaged or defective units in wholesale shipments must be documented with batch tracking details and photo evidence within the 7-day inspection window.

8. Order Cancellations & Address Modifications

Because we process and ship orders quickly to ensure fast turnaround times, cancellation or delivery modification windows are limited:

Before Shipment: You may request an order cancellation or address update prior to tracking label creation by contacting us immediately via email or live support. If approved, a full refund will be processed.
After Shipment: Once a tracking number has been generated and dispatched to the courier, the order cannot be canceled or redirected. You must follow the standard return process upon delivery if eligible.